Furniture Rental FAQ — Your Questions Answered

Below you will find answers to the most frequently asked furniture rental FAQ questions about Sitra’s event furniture services in Toronto. Therefore, if you still have questions after reading through this page, please feel free to contact us at any time.

Ordering & Inventory

q1. Is your entire inventory on your website?
a. We design new products on a daily basis, and we do not always reflect them on the website right away. As a result, we encourage you to contact us directly for the most up-to-date availability.

q2. Do you deliver outside of the Greater Toronto Area?
a. Yes, however there may be additional delivery charges. Therefore, please inquire about your specific location when you place your order.

q3. How far in advance should I place my order?
a. We recommend placing your order as soon as possible to ensure availability, especially during peak event season. Furthermore, early booking guarantees your preferred items and avoids disappointment.

q4. Can I visit your showroom?
a. Yes, our exclusive showroom is open by appointment only. In addition, we welcome all clients who want to see our collection in person. Please contact us at [email protected] to schedule a visit.

Delivery & Setup

q5. Do you set up and take down the furniture?
a. Yes, our team handles all delivery, setup, and pickup. In addition, we conduct an on-site inspection to ensure everything meets your expectations before your event begins.

q6. Is your furniture specially treated?
a. We design our furniture line specifically for the event industry. However, you should avoid certain activities to prevent damage:

• Extreme heat — keep Sterno cans and light fixtures away from all surfaces
• Use only self-contained candles to avoid spillage on fixtures
• Do not stand on furniture or store heavy objects on it
• Avoid wet environments both indoors and outdoors
• Do not attach or adhere anything to fixtures or furniture
• Refrain from moving furniture to avoid resulting damages

Payments, Damages & Custom Orders

q7. Who is responsible for damages?
a. We deliver our products undamaged and we expect clients to return them in the same condition. Therefore, our team conducts an on-site inspection, and we charge back any material damages beyond normal wear and tear. Sitra reserves the right to charge and receive payment for all damages.

q8. Do you accept custom orders?
a. Yes, we accept custom orders when colours and materials permit. Consequently, please get a quote for your specific requirements and we will do our best to accommodate you.

q9. Is your exclusive line for sale?
a. Generally not, but we consider all requests on a case-by-case basis.

q10. Do you have a comprehensive price list?
a. Yes, please click on contact us and send us an email with your query. We will respond promptly.

q11. Are extended rentals permissible?
a. We specialize in the event industry and home staging. Consequently, we can help you with all your short and long term needs. Please inquire about any unique rental requirements.

q12. Do you accept last minute order revisions?
a. We understand our market and we accept last-minute revisions upon request, provided we have the merchandise in stock.

q13. Do you have a showroom?
a. Yes, our exclusive showroom is open by appointment only. Please contact us at [email protected] to arrange a visit.

q14. Do you have any promotional material?
a. Please contact us with any inquiries. We are always happy to help you find what you need.

q15. What is your payment policy?
a. We accept Visa, Mastercard, American Express, Interac, cheques and cash. Moreover, we require a non-refundable deposit to confirm your order.
Standard orders require a 50% deposit
Custom orders require 100% payment upfront.
The balance is due 14 working days before your event and is non-refundable.

Still Have Questions About Our Furniture Rental FAQ?

Our team is always ready to help. Whether you need to clarify our furniture rental FAQ policies, browse our full product catalogue, or are ready to get a quote for your event, we are here for you. Moreover, you can visit our showroom by appointment to see our exclusive collection in person.